Being both a bride and a wedding planner I can definitely recommend using Nicky if you are either. She has been nothing but helpful and accommodating. Her beautiful fabrics and linens transform boring tablescapes into the most gorgeous settings. She has a variety of colours and textures from choose from which are always delivered in pristine condition.

Having used Service Excellence staff for various functions for my clients, I just knew I had to have them at my own wedding. The convenience of not having to worry about packing away all the décor and tableware is a no brainer and I highly recommend you take the stress out of having to do this and contact Nicky. Service Excellence staff always go above and beyond at all their functions with even the smallest details. The waitrons are friendly, smart and knowledgeable which makes the function run perfectly**** Sarah Stewart


This letter serves as a testimonial to Service Excellence, run by Nicky Cawood.

Fordoun Hotel and Spa runs a successful functions and events department, often catering for up to 200 guests at our Fordoun Function Venue.

 We always use Service Excellence when we need to outsource our waitron service because they are by far, the best company to go to when needing waiter staff.  The manager, Nicky, personally comes to each event and ensures that her staff are well equipped, beautifully presented and above all, brilliantly trained. 

 We know that we will not be let down by her team and have not ever had any negative feedback from our guests. 

 It is of extreme importance that outsourced staff reflects our high standards and this is exactly what Nicky and her team deliver.

 You are more than welcome to contact me for any verbal reference in this regard.

 Kind Regards

Robyn Viljoen
Functions Co ordinator
Fordoun Hotel and Spa
071 879 6416


Chef ‘n Thyme has used Service Excellence since 2018. I am thrilled to have a company situated in the midlands, so close to most of the weddings we do. Throughout the years I have seen each and every  staff member grow significantly. Nicky has put in extra hours to teach her staff the best service possible that she learnt from her yachting experience.

Nicky’s staff members do not just help with waitressing but they are also happy to help with kitchen tasks as well as cleaning. It is great to have a team that can be so diverse!

Nicky truly knows how to run her staff and when she’s present it takes so much pressure off the kitchen as she basically becomes an ‘events coordinator’ to me and informs me what’s happening outside the kitchen.

Staffs make the biggest difference to an event.

Great staff=smooth function!

I look forward to working together with Nicky and her team in the years to come and seeing Service excellence strive


the Chef ‘n Thyme Team


As a Business Owner , it’s always such a pleasure working with like minded suppliers in the events industry who share affinity for high quality and place the same importance on attention to detail as we do.

Nicky is a pleasure to work with and I highly recommend any of her companies for your celebration.

Jolene Botha

079 277 8844

Oh Happy Day Dbn

Jolene Botha

Morning Nicola, I just have to say that Josh and Cara were absolutely outstanding on Saturday. All our guests were blown away by their service and personalities. within a few hours they knew all our guests by names and what they were drinking. They happily cleared glasses and plates which was not expected of them or asked. Josh ensured my drink was never empty and would come find me to give me my new drink. I don’t actually recall having to go to the bar at all. When it was time for them to leave, they set up the honesty bar inside for us as the party had moved inside. I actually don’t have the words to explain how much they contributed to our amazing and special day! — thanks


As a wedding Guest recently I was most impressed by the entire Service Excellence Team! Their impeccable manners, attention to serving and clearing plates and glassware, their good spirits has had a long lasting impression on me. This was the first wedding I have attended with such standard. Nicky and her team are highly Recommended.

Leigh Liebenberg

Our daughter was recently married on a private farm in the Midlands. As we were planning the event ourselves, I did not see any need for an official ‘wedding planner’ as such, however a friend who had recently undertaken the same thing for her own daughters suggested that on the actual day of the wedding, as Mom-of-the-Bride, you don’t want to be constantly interrupted with logistics etc. This is where Nicky and her team came into the picture. She was nothing short of amazing. We employed her to run the actual day – take care of all last minute snags, supply the waitering staff, a cleaner to take care of the toilets, a baby-sitter for our guests with small children and to make sure that everything ran smoothly and on time. Her staff were excellent – friendly, warm, professional and skilled. Nicky herself went the extra mile – nothing was too big an ask, she came early and left late and made sure that the day ran without incident. She was worth her weight in gold.


Thanks again Nix – you really were such a gift to us and a pleasure to work with x


Many thanks,


Philippa Armstrong 

Phillipa Armstrong