About Service Excellence.

Established in 2018 in the KwaZulu Natal Midlands by Nicky Brown (formerly  Cawood), the driving force behind the vision of Service Excellence.

About Service Excellence.

Established in 2018 in the KwaZulu Natal Midlands by Nicky Brown (formerly  Cawood), the driving force behind the vision of Service Excellence.

About Service Excellence.

Established in 2018 in the KwaZulu Natal Midlands by Nicky Brown (Neé  Cawood), the driving force behind the vision of Service Excellence.

Our Beginnings..

Nicky Cawood returned home at 27 with a remarkable amount of experience in the service industry after spending 5 years on private yachts. Her experience in the field gave her a fresh outlook on the potential the Kwa-Zulu Natal Midlands area presented. As a 27-year-old go-getter and natural entrepreneur, Nicky then started her own service business, where she trains and hires out her waiter staff for weddings and corporate events in and around KZN.- “Candice Buckle


“It all started when I moved back home, and I wasn’t really sure of what I was going to do next”, Nicky says.

“Laura Cole extended an invite for me to work in her kitchen at Chef & Thyme and that’s where I was first re-exposed to the hospitality industry in the Midlands. After realising the low standard of service in South Africa the idea dawned on me to start up my own Service company. Having worked in a 5-star industry in the US, I noticed the lack of training and skill that some of the staff presented”.

Nicky Cawood returned home at 27 with a remarkable amount of experience in the service industry after spending 5 years on private yachts. Her experience in the field gave her a fresh outlook on the potential the Kwa-Zulu Natal Midlands area presented. As a 27-year-old go-getter and natural entrepreneur, Nicky then started her own service business, where she trains and hires out her waiter staff for weddings and corporate events in and around KZN.- “Candice Buckle


“It all started when I moved back home, and I wasn’t really sure of what I was going to do next”, Nicky says.

“Laura Cole extended an invite for me to work in her kitchen at Chef & Thyme and that’s where I was first re-exposed to the hospitality industry in the Midlands. After realising the low standard of service in South Africa the idea dawned on me to start up my own Service company. Having worked in a 5-star industry in the US, I noticed the lack of training and skill that some of the staff presented”.

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Nicky Brown

+27 82 506 6409

nicky@serviceexcellence.co.za


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